Our Business Relies on Your Referral
Nothing is more exciting to our team than receiving excellent reviews from our many great customers.
"It is very rewarding as a successful business owner to sit down with our foremen and project managers and show them that hard work and organized systems pay off. I always love doing work for a customers friend or family member as it brings assurance that we have earned their trust to recommend us. We thank all our great customers for these flattering reviews and look forward to many more." -- a message of gratitude from Brock Lasso, Founder and President of CHART
Would you like an experience similar to these clients?
This is the 3rd time CHART has done work for us. Previously they had finished our basement and done some main floor renovations. This time they did our 2nd floor, including the master bath. They put in all new hardwood flooring and new baseboards as well as door trims and hardware. Our front foyer staircase was also completely redone. We continue to use their services for several reasons: Excellent craftsman and teamwork with other trades in general, excellent planning and timetabling, and attention to detail all result in a successful result we are proud of.
We're happy to refer CHART to anyone in the area who is considering renovations. In 2019, we had CHART redo our main floor including installing a beam to open a wall and to completely replace our kitchen and we can't say enough good things about them. We specifically want to call out Matt and Nick who were great problem solvers and very professional, as well as Amanda's design advice which was essential to the success of the project. It's a relief to work with a trustworthy company like CHART, especially on such a large project.
We had a kitchen Reno with Chart. We were a little nervous at the beginning due to some bad experiences (with another company). From start to the end, the experience was stress free! Chart are very reasonable cost wise too. Communication was excellent throughout. Any problems were explained and options given clearly as well as any potential costs. They were on schedule. The app that they use was very helpful, you can check what they are doing that day as well as any changes in costs/selections. All the people that came in to do work (plumbers, electricians, flooring, demolition, kitchen fitters, painter, etc). were courteous and tidy!
I would definitely recommend Chart.
We had a fantastic experience with our CHART renovation this past spring. Our new basement is now a favourite place to go, and the upstairs fireplace with built-in shelving is a cozy, dramatic focal point in our family room. Corey, Matt, Marley and team were a pleasure to work with - their high standards met or exceeded ours, and the team was always respectful of our space. During the job, floors and walls were protected, and things were always left tidy at the end of each day. The project was completed on-schedule, and Marley helped to make adjustments to the plan along the way as we saw changes we wanted to make. We'd absolutely hire CHART again, and highly recommend them.
Peter and Jeannine Burt
This review is way, way overdue. If we could give Chart and Project manager Jason and his team 6 stars we would. Very down to earth people that listen to what we wanted and offered great suggestions. We did a kitchen and main bathroom reno and some other extras last January of 2019. Chart kept on schedule even with some unforeseen challenges coming their way including bad weather. The trades people arrived on time and left on time and kept the site neat and tidy. They also have a lovely person on staff Amanda that helped with selecting colours for cabinets, flooring, paint, etc. She removed a lot of the anxiety of "are we selecting or doing the right thing?". It costs a little but worth every penny. Would we go with Chart again? Most definitely!!!
Our basement was a room we seldom used as it was cold, dark and lacked character. When we decided to do a total renovation of this room, WOW what a difference. This company provides an accurate quote and uses high end products and services. We are very pleased with how they kept us updated and the professionalism of all the staff. Highly recommend this company. Thanks for transitioning our basement to a room we will use for many years.
We had CHART do an entire main floor reno and they were great to work with from the start to the finish! They explained the reno process in detail and were very transparent with costs, design changes, issues encountered, etc. The project manager was very hands on and built a great relationship with us. I would highly recommend using CHART for upcoming projects!
Ric & Teresa
CHART did our basement renovation and they surpassed our expectations. The entire team was professional, highly skilled, and pleasant to work with from project initiation to completion. They stayed within schedule, managed surprises and change requests well, and kept us informed along the way. Special thanks to Marley, John, and Corey - it was a pleasure to work with each of you. We would not hesitate to use CHART for our next project.
CHART did our kitchen renovation. From the initial meeting with Brock to the final inspection, everyone was amazing to work with. They listened to what we wanted and the result has exceeded our expectations. They provided input to make the final result look beautiful. Everyone was so great, answering our questions, addressing any concerns and leaving the workspace so clean and tidy every day. They stayed on schedule and kept us informed and up to date all through the project. The quality of the work is outstanding. Marley and the crew, including the trades, were fantastic. We would definitely recommend them.
This is the third project we've done with CHART. Each time the team has delivered with quality and top-notch professionalism. Any changes or updates along the way were handled seamlessly by the project manager. On our last project we also worked with a CHART designer on layouts, materials and colours for a kitchen and main floor. We really appreciated having a full service and customer focused team on the project who handled all the details, big and small.
Great company to work with. From quoting to project finalization they communicated well and kept us up to date as far as timing, deliveries and contractor visits. We had our kitchen and laundry removed and replaced. The final product is beautiful and extremely high quality. We were very pleased with our Project Manager Marley's attention to detail. She looked at every detail and had no hesitation to do whatever it took to make it right.
We hired Chart to build a kitchen addition to our home and we couldn’t be happier with the end result. The process took about 3 months. They were able to remain on schedule despite very rainy weather at the start of the project. Everyday there was always a contractor at the house doing a job. I think the most valuable aspect for me of working with Chart is the follow up after the project was completed. A small issue came up so we contacted Nick our project manager and they were there the next day to fix the problem. It brings me peace of mind to know that we worked with a company that is willing to stand behind their warranty. We definitely received a high-quality kitchen and addition. We are extremely happy to have chosen Chart to do our project and we would highly recommend them to anyone looking to do an addition renovation.
Jason and his team did a great job renovating our 92-year-old kitchen. There were numerous challenges to overcome due to the age of the home including major plumbing issues and reinforcing a ceiling joist that was previously compromised. Any time I had a concern, Jason dealt with it very quickly and efficiently. We are very pleased with the end result and are really enjoying our brand-new kitchen!
After struggling to find what we wanted on the market in Waterloo, we bought an older home with the plan to do a complete reno. In 2018 we took on the most significant portion of the work - the main floor. With CHART we removed 2 load bearing walls, completely reworking the layout. Installed a gourmet kitchen, new windows, replaced a window with a glass door, re-worked an existing wood fireplace for gas logs, refinished our stairwell, new flooring... paint... the list goes on. Every interaction with CHART on the project from quote to completion felt like a partnership - the team brought their best to the table the entire way. We had a pretty solid idea of what we wanted but with CHART's help along the way, the outcome was even better than we had initially hoped for. Corey, Marley, and the entire team have integrity and won't rest until the customer is completely satisfied with the work. We'll be partnering with CHART on completing the rest of our work over the next couple of years!
Mr. & Mrs. Freeman
We are very happy with CHART. From the first time we met Corey, we had a good feeling. I appreciated the detailed schedule and being informed of any changes. The various carpenters and trades were all easy to work with. We were nervous about taking on such a large project but it honestly went very smoothly. A huge thank you to Corey, John and the rest of the team. We would have no problems recommending CHART and using them in the future.
Brian & Judy Duench
We would like to take this opportunity to thank you and your staff for the completion of our kitchen renovation. We certainly appreciated how everyone kept to the schedule so that the inconveniences of a renovation was kept to a minimum as much as possible. The schedule was followed to a tee. All the sub-trades and suppliers also provided a high level of service and courtesy. All our concerns and questions were handled quickly and efficiently. The kitchen itself is a show piece. We are amazed by it every day and are enjoying sharing the new space with friends and family as often as we can. We are certainly recommending CHART to anyone who is thinking about a renovation. Thanks again for all your help.
Mr. & Mrs Loucks
We had CHART referred to us by a neighbor and we were extremely happy with the service and the quality of workmanship. Matt came to us to provide a quote. We had never done a renovation of any kind so this was new territory for us. Matt was so approachable and knowledgeable that I was relaxed and felt that I was in very competent hands. The quote was extremely thorough and listed everything that needed to be done in the renovation. No other quote (we went to 2 other firms) provided this terrific detail. We knew what to expect and the quote was very accurate which speaks to Matts skills. Matt provided a detailed schedule so that I knew exactly which sub-contractor was coming and they always came as expected. There were no surprises at all and that kept the job flowing and I could schedule my life around the process. Everyone that came to do work was so open, fun, friendly and excellent at what they did that we had no issues and I truly miss seeing the crew now that the job is complete. Matt was always calming and clear in any changes that occurred and I always felt reassured after his response to my numerous emails. It was great to be able to correspond via email as well. The change requests were accurate and was great to receive them via email as well as hard copy. The end result was exactly what we expected and we love our new ensuite bathroom and we would highly recommend CHART and Matt to anyone.
Mr. & Mrs. Hudson
We couldn’t have asked for a better group of people to do our addition. Corey did an amazing job, he was very professional, and knowledgeable in our addition. John did an outstanding job as well and was again very professional and extremely thorough. The trades were always on time and so helpful. We have given your name to many, many people. Thanks for our wonderful new addition. We love it! A job well done!
Corey, Marley, and crew did a fantastic job on our bathroom! This was our first experience with a renovation and CHART guided us through the process every step of the way, answering our questions, providing honest suggestions, and helping us put together what is now the best-looking room in our house! We highly recommend them!
We have used CHART for three separate renovations and were very impressed with the quality of the workmanship and the excellent service provided by Matt who was our Project Manager. He was exceptional in keeping us updated on the progress of each project as it proceeded and went above and beyond to answer our questions and offer advice. The company provided a detailed and itemized schedule that was closely adhered to (which was very much appreciated). We would highly recommend this company to anyone who wants to experience a job well done.